Geeks With Blogs

News
Steve Clements .Net and then some....

BT (British Telecom) have got to be the worst company I have ever had the misfortune of dealing with.

Recently I moved house and had to transfer the number and services etc, simple enough you might think.  Make the call, give them my new postcode, no problem they say it'll be active on the day I move in.  Tick the box on that job and move on.

Moving Day: Shit, the new house has no physical line.  Call BT, another huge wait in the queue (on average a BT queue seems to be 20-30 mins - they will say less but see why later) only to be told  "Ohh yes" that has failed the line test sir, so an emergency engineer comes out to install the line at a cost of about £250 (i cant remember the exact fee but was about that).  He then says that my line has been disconnected at the "sub-exchange" (I am not sure what they are called but they are found between houses and the main exchange) and it'll be connected this afternoon.  Anyway cutting a long story short(er) it took a total of 3 working days (5 in total - that's another shit deal, how can a huge service company still not operate 7 days?? I'm sure they do but use it to hide behind) to get the line working and numerous 30min phone calls during that time.

Yesterday I get a message on my voicemail that a stop has been requested on my line and it'll be in affect from 6th September, OK?!?  WTF, springs to mind! So I ring them up and get through to someone in another country who a) struggles to understand me b) I struggle to understand them...after about 10 mins its confirmed what I already knew, yes my line will be canceled.  "Well, I dont want that." -  Cancel that stop order and Why has this happened (I am £90 in credit with them because they always over estimate direct debit payments by ridiculous amounts so in 3 months I am £90 in the black! (nice if you can get away with it I spose!) so I know it isn't the money).  I get put on hold for 10 mins (which is a long time when you are sat on a phone) only to be told they cant cancel it, I need to call another number!! Classic!  The other number is closed and only open 9-5. Super-Classic!
Call the number today who then tries to put me through to customer services (the people from last night who couldn't deal with it)....AAAAAA....my head almost explodes, scream and shout, put on hold again, speak to an Irish dude who then resolves the problem completely.

This rings true every time, I think they have people all over the place just answering the phone, they cant help and probably haven't even got a computer, they just answer the phone put you on hold and move you about from unhelpful person to unhelpful person. Nobody takes responsibility for anything in that company until you get the Irish dude who sorts it all out.

The most frustrating thing is that I have no choice...its BT or no phone line (no cable where I live).  I could go with some company that sells me a deal for call minutes but still on a BT line, if I get a problem they tell me "I need to report that to BT and will get back to you".

Tossers.

---------------------------------------------------------------------------------------------------------------------------------------------------

UPDATE: The line cancel I mentioned above came into fruition yesterday when I got home and my phone line had been stopped, strangely my Internet still worked but heh...so I call from my mobile (so I am paying) after the obligatory pass round the houses I speak to someone who confirms my line has been canceled, I had to tell me 3 times that I was NOT moving.  He assures me it will be put back on ASAP and I will be contacted today on my mobile.  Of course I wont receive that call but lets hope my line gets put back on - I was advised that would take 24-48 hours to do!! I suggest they upgrade because their current system is somewhat slow!!  

Technorati Tags: ,
Posted on Thursday, August 30, 2007 1:16 PM Personal | Back to top


Comments on this post: BT are so crap and I have no choice but to use them...ARGH!

# re: BT are so crap and I have no choice but to use them...ARGH!
Requesting Gravatar...
Screw that. If it gets that bad then for me it would be cell phone all the way, baby!
Left by Lorin Thwaits on Aug 30, 2007 1:48 PM

# re: BT are so crap and I have no choice but to use them...ARGH!
Requesting Gravatar...
I have a cell phone (or mobile in this country!) but need to the phone line for the internet as well!
Left by Steve Clements on Aug 30, 2007 2:11 PM

# re: BT are so crap and I have no choice but to use them...ARGH!
Requesting Gravatar...
I remember my own frustrations with BT when I lived in England a few years back...but now I'm back in the U.S. where local calls are free :)
Left by Lou on Aug 31, 2007 1:48 AM

# re: BT are so crap and I have no choice but to use them...ARGH!
Requesting Gravatar...
I work for BT and can assure we have computers and do take responsibilty for problems, BTW the charge is £124.99 this is a standard charge from open reach! Some companies charge double this and make a profit from customers, we subsidise that payment!
If you don't like it use your mobile and stop moaning numpty
Left by Bt Employer on Aug 31, 2007 11:41 AM

# re: BT are so crap and I have no choice but to use them...ARGH!
Requesting Gravatar...
I am not alone in thinking that BT are one of the worst customer service companies around. You may well be different, of course I cannot brand you all but I can only comment on my own experiences. Like I said, when I spoke to an Irish fella he sorted it for me but it took me a couple of very long calls and some voice raising to get there.
As for the cost, if you would like to see the bill i can show you...have you also included the call out charge?
I do use my mobile mostly but need a phone line for the internet...lets not forget that BT called ME to say a stop order had been placed!!!
Left by Steve Clements on Aug 31, 2007 11:49 AM

# re: BT are so crap and I have no choice but to use them...ARGH!
Requesting Gravatar...
Steve
I am so, so, in agreement with you. Please also allow me the opportunity to vent.

We have just moved house and by far the most stressful element of the move was dealing with BT. Honestly. I find that incredible when you stop to think about it!

We were told we were going to get broadband, even got sent the leaflets and some sort of welcome pack to the new address. The day after it was due, I rang them to find out what was going on and was told, like you, that I'd failed a line test, but on the basis that they didn't have any spare lines (something I doubt due to the topography of the neighbourhood but there you go). I need Broadband for work and was very disappointed. I then had to deal with BT representatives in India who truly cannot understand my somewhat neutral South of England accent, Belfast, and I think Scotland, many of whom point you on to new numbers which you have to dial again for and, of course, queue.

I was told, vehemently, that something could not be done for at least four months. We were leasing the bungalow for a short time between houses so I forgot about it - until I got our first bill charging us for Broadband. They'd put it on without telling me, a month after the due date, and then billed me for it! No apology from anyone either... Obviously I didn't pay it, but more calls, more people pointing me to the wrong department etc. etc.

I really regret not keeping a log of the errors, inadequacies and flippancy / rudeness I was greeted with. I can understand BT Employer (surely Employee?)wishing to defend thier position but I think he / she should try life on the other side of the fence. I have a whole page in my notebook dedicated to the many numbers that BT have pointed me to in the last 18 months.
I know it sounds like I'm just letting fly (I'm actually restraining myself!), but I can assure you I have not met any organisation that treats it's customers in the way BT does. I haven't found time to do it yet but I've often considered finding out how much their retail business is worth to them in % terms and, if substantial, I would sink as much money as I could into a stock position on them taking a dive - the problem is I think that they have too much of a stranglehold on the UK infrastructure for them to worry. The final straw in the moving debacle, if I can share this with you, was an AUTOMATED call to me to find out if I was satisfied with their service! YES - they won't even pay to have a human find out if their service was satisfactory!

Needless to say I hung up rather than select any further options....

Thank you for your patience. Today's task, and the reason I typed "BT is ****" into Google and found you, is that I've got to find out what happened to a payment I made into my BT Openzone account in July as, I have now been told without any sense of irony by their billing department, they changed their account details last November without telling me, or I imagine any other of their happy customers...
Left by Paul on Sep 12, 2007 5:23 PM

# re: BT are so crap and I have no choice but to use them...ARGH!
Requesting Gravatar...
I am an IT Technician, and I can tell you that pretty much everyone who works in the IT industry and knows anything (except the ones who work for BT themselves ofcourse)hates BT with a passion.

I have regular bad experiences with BT when I get called out to customers (almost daily in-fact) where I always have to end up on the phone for hours with them trying to get the simplest of things done, or to get simple needed information that they should have supplied in the first place. The morons on the phone always try to blag their way out of it all and seem to think I'll fall for it! Most of the time they can't speak english properly, have an attitude problem, and don't know the first thing about IT!

I chat with many other IT professionals in networking situations, events, and of course on the job... we all share BT as a common enemy, they are laughed at and despised as a joke by everyone who works in IT that I have ever met.

Awful, diabolical service! Steer clear if you can!

One day people will have other options, and younger generations will be more clued up to their marketting crap, and will be sick of bad customer services... when that day comes, all this will come back and bite BT in the ass!
Left by Steve O on Sep 14, 2007 6:10 PM

# re: BT are so crap and I have no choice but to use them...ARGH!
Requesting Gravatar...
Great so i'm just not gonna get BB am i? BT twice failed to show up to install phone & broadband, gave me a third date over a month from the original and left a message a week before the new date asking me to ring them if i still wanted it. After 35 min on hold I got thru to a guy who said, after some ums and erms, that there was a problem with my order and that he will have to put me through to sales to place a new one! I coudn't believe it, I've been waiting weeks for BB and really did believe they couldn't possibly not show up a third time! I won't even mention the outrageous call queue times & £35 mobile bill. There service is absolutely apalling and i'm not in a cable area - how the hell can i get hi-speed interent now!? I will never, ever deal with BT again!!!
Left by Paul on Sep 29, 2007 4:45 PM

# re: BT are so crap and I have no choice but to use them...ARGH!
Requesting Gravatar...
This is dumb and frustrating on godly level!

Got pushed around by bt themselves to reach someone who can activate my phone line. They say it will be done in 48 hours after the payment. I make the payment and here I am 3 weeks later without a phone line being give the push around again for 3 hours trying to get someone on the phone. They dont pick up at all its so stupid but ironically I tried to get through to the sales and they responded within 10 seconds! that is just disgusting.
Left by Waseem on Oct 02, 2007 5:21 PM

# re: BT are so crap and I have no choice but to use them...ARGH!
Requesting Gravatar...
BT are the worst company I have ever had to deal with.
If you have a different provider for you telephone calls and use BT for your internet broadband then I suggest you stop using BT altogether as there company stinks, I am ashamed to say they are British owned?
All I wished for was to use there talk plan but I do not have a BT telephone number so this cannot be achieved, this was after being passed from one dept. to the next, I started this morning at 9.00 and finally got asked to phone this number 0800 800 150 after speaking to 11 departments only to arrive back to the original telephone number I phoned at 9.00.
I am now moving away from BT to a company called UNICOM at least they answer the phone within seconds.
My thoughts go out to all who have had and still having problems with BT.
Left by Phil on Nov 20, 2007 2:38 PM

# re: BT are so crap and I have no choice but to use them...ARGH!
Requesting Gravatar...
Just had BT cut us of the phone again. We moved - 200 yards - got the business broadband connected (but we had to be cut off for three weeks pay an extra £75 for a network box I neither wanted not ordered - and they have stuffed me with another 12 months contact I didn't want. The domestic phone line is beyond their abilities - or rather sending the phone bill to the correct address- they have -via their India call centre - decided to send the phone bill to a completely different address - and guess what - there is no way of changing it! It seems that someone else is getting our bill! Perhaps I can get them under the data protection act! Seems the guy in India thinks its perfectly reasonable that I go and knock on a stranger's door and ask for my bill.
I too have no choice but BT no cable and no significant mobile signal where we are - just intermittent vodaphone - which we use when we can.
Conclusion BT are heartless inefficient and a rip off. I await a company to take them out - but the lines will always be theirs
Left by Gill on Nov 26, 2007 10:55 AM

# re: BT are so crap and I have no choice but to use them...ARGH!
Requesting Gravatar...
well, i made a big mistake and signed up for an 18month contract as I thought they just had to be better than AOL, if AOL hadnt changed ownership Id probably still be with them.
I like the rest of you are sick and tired of ringing numbers and ending up speaking to someone that thinks it my fault THEY cant understand me!!!!Just because they cant understand me doesnt mean Im bloody lying !!! im only just into my 4th month of contract so have another year of Bloody Terrible service, when i first asked about broadband I was quoted a 7.5mb connection, I have since been quoted lower and lower speeds and connections on 2 seperate occassions, the last one being late last night where i was told that i can only expect speeds of "up to 2mbs". HTF can the speed decay by nearly 75% in less than 4months, worst thing is that after watching Channel 5`s gadget program they apporoached bt to see if they would consider changing their wording and were told no..... So we can ALL still be ripped off to their hearts content with the full knowledge that the government knows what ISP`s are doing and seem to agree with them.

I am severely disabled and have spent many nights on the internet trying to keep my mind off of the constant pain Im in and the speeds are always the same,if anything theyre getting worse. I installed and am running a speed tester that tests the connection every hour then sends the results back to computeractive magazine. The magazine is collecting data and signatures to send to the government but we`ll have to wait and see if they`ll do something or spout off a few well chosen words then promptly sweep it under the rug
Left by James Lock on Dec 07, 2007 6:26 PM

# re: BT are so crap and I have no choice but to use them...ARGH!
Requesting Gravatar...
I work for a telephone installation company, due to the above Ofcom have decided that "open reach" a splinter of the "old" BT is to look after the Lines and installation. Which is basically just another layer of *!1t to go wrong. We use a third party wholesale company to supply our telephone lines (VNetworks) but they rely on "Open Reach" to supply and install the actual line, and yes it goes s41t shaped regularly.

But the general rules are don't try to move telephone numbers.. it rarely goes smoothly.

Order a complete new telephone line and state its for broad band.

Never print stationary until the line is installed and working or use a 0870 xxxx / 0845 xxx/ 0800 number. They are yours.

Don't believe BT's marketing its very good, too good. Have you noticed the TV add that he looks like Rodders, Dell Boys little brother, they probably have lots of engineers called Dave and suite cases full of phones, but customer service is probably better. - and he lets kids surf the web with his laptop. Maybe these are the engineers !


Happy Christmas All
I work for a telephone installation company, due to the above Ofcom have decided that "open reach" a splinter of the "old" BT is to look after the Lines and installation. Which is basically just another layer of *!1t to go wrong. We use a third party wholesale company to supply our telephone lines (VNetworks) but they rely on "Open Reach" to supply and install the actual line, and yes it goes s41t shaped regularly.

But the general rules are don't try to move telephone numbers.. it rarely goes smoothly.

Order a complete new telephone line and state its for broad band.

Never print stationary until the line is installed and working or use a 0870 xxxx / 0845 xxx/ 0800 number. They are yours.

Don't believe BT's marketing its very good, too good. Have you noticed the TV add that he looks like Rodders, Dell Boys little brother, they probably have lots of engineers called Dave and suite cases full of phones, but customer service is probably better. - and he lets kids surf the web with his laptop. Maybe these are the engineers !


Happy Christmas All
I work for a telephone installation company, due to the above Ofcom have decided that "open reach" a splinter of the "old" BT is to look after the Lines and installation. Which is basically just another layer of *!1t to go wrong. We use a third party wholesale company to supply our telephone lines (VNetworks) but they rely on "Open Reach" to supply and install the actual line, and yes it goes s41t shaped regularly.

But the general rules are don't try to move telephone numbers.. it rarely goes smoothly.

Order a complete new telephone line and state its for broad band.

Never print stationary until the line is installed and working or use a 0870 xxxx / 0845 xxx/ 0800 number. They are yours.

Don't believe BT's marketing its very good, too good. Have you noticed the TV add that he looks like Rodders, Dell Boys little brother, they probably have lots of engineers called Dave and suite cases full of phones, but customer service is probably better. - and he lets kids surf the web with his laptop. Maybe these are the engineers !


Happy Christmas All


Left by dan on Dec 08, 2007 4:19 PM

# re: BT are so crap and I have no choice but to use them...ARGH!
Requesting Gravatar...
I work for a telephone installation company, due to the above Ofcom have decided that "open reach" a splinter of the "old" BT is to look after the Lines and installation. Which is basically just another layer of *!1t to go wrong. We use a third party wholesale company to supply our telephone lines (VNetworks) but they rely on "Open Reach" to supply and install the actual line, and yes it goes s41t shaped regularly.

But the general rules are don't try to move telephone numbers.. it rarely goes smoothly.

Order a complete new telephone line and state its for broad band.

Never print stationary until the line is installed and working or use a 0870 xxxx / 0845 xxx/ 0800 number. They are yours.

Don't believe BT's marketing its very good, too good. Have you noticed the TV add that he looks like Rodders, Dell Boys little brother, they probably have lots of engineers called Dave and suite cases full of phones, but customer service is probably better. - and he lets kids surf the web with his laptop. Maybe these are the engineers !


Happy Christmas All
Left by dan on Dec 08, 2007 4:19 PM

# re: BT are so crap and I have no choice but to use them...ARGH!
Requesting Gravatar...
Good to see I'm not alone - particularly like the "BT Employee" comment of "use your mobile instead numpty", simultaneously demonstrating the customer service attitude we've come to love alongside a woeful lack of telecommunication knowledge (how do you think you connect to the internet, idiot?). I've just cancelled my phone line order after waiting four and a half months. It needed a new pole installed as the existing pole is a foot too short apparently. Highlights of arguably the most stressful customer experience ever have been:

1) Them disconnected my neighbour's phone instead
2) Them telling another neighbour that we were stealing their phone line (I had an angry ex-squaddie wanting to know why I was listening in on their calls)
3) BT Open Reach turning up to do the work, but driving away before I could get out the door after them - they then rang BT and told them we'd advised we wanted to cancel the order - had to redo the order all over again after that one

I've resorted to paying for a neighbour to have broadband installed and running the broadband cable across from her house, so I can actually work - something BT don't seem to do a great deal of.

Michael
Left by Michael on Feb 18, 2008 3:59 PM

# re: BT are so crap and I have no choice but to use them...ARGH!
Requesting Gravatar...
Thanks....thought it was just me...who are THEY?
Left by darcy on Feb 26, 2008 4:51 AM

# re: BT are so crap and I have no choice but to use them...ARGH!
Requesting Gravatar...
The fact that BT are British sickens me to the brain how such a country could be poinsoned by such insolence and disrespect to its customers. What happened to the British reputation of manners! I recently moved house and actually only just managed to get internet on today, however, now connected i am getting speeds of up to... 300 kbps... that is hardly even much more than what you would expect out of dial up! AND IM PAYING FOR IT! Not only this, but apparently my homehub (the 2nd one) was suppost to be delivered, so being responsible, I waited at home from 8-2 which was the time zone in which they said they would dispatch and set it up and surprise surprise! no one turned up. So i call the Paki Centre, obviously making sense but talking complete bollox to the Indian on the other side and he gives me the answer "Sorry our system is down" Your system is down my ass, more like you have no idea what im talking about as you can't really read english, your reading a script! Anyway, with much anger building up, I kindly asked to speak to an English person, which he gladly accepted, and this english guy was just as bad. Obviously an adolescent child who decided to make a living working at hell, who just says something similar to what the Indian says.
Finally, I realise that i might aswell connect my router and WOW! is connected, so out of talking to people for 1 hour and gaining nothing, I try something none of them told me and its already connected. God, when the guy turns up with my homehub, i am NOT offering him a cuppa!
Left by Luke on Mar 31, 2008 11:23 PM

# re: BT are so crap and I have no choice but to use them...ARGH!
Requesting Gravatar...
I have to use BT for my broadband, it's always cutting off halfway though downloading or uploading or just when you are ty...ping something out, as just then. AAARRRGGGHHHH and everytime I phone them I end up with someone in India who has now clue about crappy UK phone systems.
Left by Kaz on Apr 16, 2008 7:25 PM

# re: BT are so crap and I have no choice but to use them...ARGH!
Requesting Gravatar...
I work for BT and i'm often the person on the other end who has to transfer your call to another dept because someone has put you through to me in the wrong team. Recently BT's service quality has nose-dived because Ofcom has forced us to use a new system called Oneview. This is the system that all providers use now. We used to have a system called Smart which was perfect. Before Oneview BT were regularly voted best or near best provider in UK. Since then i have had first hand experience of our drop in service standard. If we had our own way we'd still be using Smart and the problems you have all described would not be anywhere near as bad.
Left by Limpopo on May 20, 2008 7:01 PM

# re: BT are so crap and I have no choice but to use them...ARGH!
Requesting Gravatar...
Hmmm I only just got off the phone from damn BT. So am still pretty stressed.Right here it goes.....Sometime at the end of last year I order BT broadband (30 quid a month! only got that option because they dont have unlimtied downloads with anything cheaper!)all confrimed blabla 2 days after it was surrposed to come I ring up and they say its not been ordered! no records at all.( should of know then eh) Anyways get the router (without the fone that your surposed to get). Put up with the crappy download speed just for the fact that I have broadband.This month my family have moved out of rented house so I ring up BT and ask them if I can move the broadband over to my grandma and grandads house.AFTER 3 days of ringing up and getting differnt story from every single person I talk to,I get throught to a lady who tells me what I need to do .....which is basicaly cancel my grans phoneline( which comes with a 70 pound charge) also I wanted to downgrade the package because my gran didnt need the unlimited d/ls. " OOOOO thats fine""" I wont even charge you for canceling your grans line! GREAT I say .....YOUR A STAR . Anyways half an hour later after been put on hold for at least 20 mins."Thats all confrimed for you" I actually praised her for sorting it all out aswell :/ TODAY I ring up and bascaily nothing happened everything thats say said to me was bull.The only thing that she has done has canceled my grans fone line which she didnt need to do anyways.So now my grans without a phone,the people who have moved in to my old house have a free phone line to rack up money on and I have been also told that I cant downgrade the package that am on its not allowed.HOW ANGRY AM I! So am got the name of the lady that I talked to when all this magicaly didnt not happen.....but she ant in work today....I have made an offical compliant and tomorrow when she gets back into work her manger is going to have a word with her! Am just hoping that all this got recorded. All I want to do is cancel BT altogether BECAUSE THEY ARE CRAP!!!!!!!!!!!!!!!!!! rant over :)
Left by kate on May 30, 2008 3:54 PM

# re: BT are so crap and I have no choice but to use them...ARGH!
Requesting Gravatar...
what the FISH?
BT ain't that bad
come on now people
it's the same with more or less every company you get
i think you all got some growing up to do
it's useless moaning it ain't gonna make noone work harder, faster, or better
just to satisfy your needs
everyone's got a life
:D:D
just thought i'd tell y'all that

much loveage
xx
Left by miss anonymous on Jun 16, 2008 12:53 PM

# re: BT are so crap and I have no choice but to use them...ARGH!
Requesting Gravatar...
I thought of doin`g something nasty to bt Errmm...hacking.Urmm I mean something that they wouldn`t like. :))
Left by Alex on Jul 10, 2008 8:28 PM

# re: BT are so crap and I have no choice but to use them...ARGH!
Requesting Gravatar...
BT REALLY ARE CRAP

I have been with BT three months, phone line, only as the sales team said I could have broadband, not true, so now I’m with Virgin. I have to keep the line, as it cost £124.00 to put in, plus a mysterious £50.00 deposit which must be due to my credit check being somewhat sort of OK???. (To cancel the contract will cost approx. £30.00 more than keeping it for the next seven months).

Q: What do BT/other engineers do for 10mins that costs 124 quid??
Q: What was the 50quid for?? (apart from collecting interest )

Oh yea, online billing, I found it a simple challenge to click the bit to sign up, and over the last three months found that checking my "recent usage" keeping me informed of how much I would need to pay by payment card to cover my bill, was not my best idea as it doesn't actually work. When checking recent usage over the three months all I viewed was about a fiver (excluding line rental Etc.) then the final bill arrived ON LINE is was actually £92.00 less exclusions, at this point I could view all my call charges by individual call, I subsequently found that for three months the "recent usage" has only been totalling from the 5th June to the 20th July, hence the 5 quidish expected bill. (I knew It was to be a greater amount, hence prior to this, called BT for 7 hours in total, to 12 different BT India numbers to find out why. Eventually (yesterday) was told by BT up north, that its not just me and they are trying to get the system working, best thing for me to do is to call BT India once a week to check my call usage to cover the cost.
Is it me, or am I back where I was prior to signing up? All in all, signing up to online billing, in fact signing up with BT full stop was a bit of a booboo, in hind site talking to Virgin India (for broadband) has been less of a pain, so I would hope their Telecon. Service would be the same.

Q: Does BT Ebilling work for anyone else??

I have never dealt with any service provider / customer care department where I been treated with such distain, 7 hours over about two weeks all in all, where I was told I basically I didn’t know what I was talking about, where the question was to hard they subsequently hung up, or BT plan B, put me through to another number that seems to be programmed to automatically hang up. I was told that the technical team will sort the problem in 24 hours, (not), four times I was told I would receive a call back, this happened once, at 8 o’clock in the morning, just to talk to someone who just put me back on the circle as she had no idea either, they even to tried to connect me to a 50p a minute number??.
BT India have know idea of the frustrations of their customers, the comment of, “if you be quite Mr. Bland, I can tell you” gets repeated by anyone else in this world I will not be responsible for my own actions. Please BT India’ use the phrase “look, I don’t know what you talking about so I’ll put on to someone else who also doesn’t know what your on about”

I WANT TO CANCEL MY CONTRACT AS THEY ARE A LOAD OF ****ERS
BUT DON’T WANT TO PAY

(In memory of the girl from up north who did actually help with something)
Left by leedsfan on Jul 21, 2008 10:14 AM

# re: BT are so crap and I have no choice but to use them...ARGH!
Requesting Gravatar...
Total crap. Trying do that simple task move house a get a phone line. bt seem to think new property on Mars not 1/4 mile up the road. Same old problems as above every call to bt different answer - yes you can have your old number - no you can't its free no you have to pay £124 need engineer visit no dont need engineer waiting to be told dont need line to get broadband ! Make appt then told bt cancelled it didnt think to ask me if conveinient now have to start all over again no appt avail now for another week. They will call me back no they didnt

So far round about 6 hours of calling bT not even up to my original conection date yet expecting that to come and go another 10 hours sitting on the phone chatting to India

The really frustrating thing i'd rather be on virgin but virgin cable on runs to the house 4 doors away they wont conect up at the moment - give me a long extension cable please to save me frm BT
Left by JD on Aug 07, 2008 1:17 AM

# re: BT are so crap and I have no choice but to use them...ARGH!
Requesting Gravatar...
As an American who recently relocated to the UK (about 6 months ago) I'm in total shock at how bad a service company BT is. I too had a similar experience with them when initiating service, and later again when moving my service...without rehashing the gory details...it took me a total of 9.5 hours over 4 days on the phone to get BT to cancel my current line and move it to a new flat 3 miles away (and of course it will take over 3 weeks to get service up). Once I find a broadband alternative to DSL in my area BT will never EVER see me as a customer again - EVER. They are responsible for the single worst customer experience of my life.

some highlights:
9.5 hours on the phone
7X hung up on while being 'transferred'
3X promised a callback and not fulfilled
37X i was asked for my personal details
3X promised service would be up in 2 - 3 days max, only to be offered an install appointment 3 weeks out

still no service, no call back, no apologies, no justice.

I HATE BT.
Left by Jeremiah J. on Aug 24, 2008 8:30 PM

# re: BT are so crap and I have no choice but to use them...ARGH!
Requesting Gravatar...
BT provide a crap service -people forget before privatisation it was also crap.

I lived in East Yorkshire and was use to Kingston communications -good service then and now -shame BT have the rest of the country.

BT invest in old technology like the home hubs, and good marketing. Even the new 'n' home hub is 2-3 year old technology -it's cheap but looks good -is well marketed and people buy it...don't!!!

We need BT investment in exchanges and lines -not crap routers. If the infrastructure had been addressed as it was supposed to be the service would be better. If they were able to get a good line into my house....I'd move to another supplier.


Left by Jobby on Sep 11, 2008 7:40 PM

# re: BT are so crap and I have no choice but to use them...ARGH!
Requesting Gravatar...
I have to agree that they are the worst company i have ever had the misfortune to deal with.

Their call lengths are silly and long
Their charges are high
their customer service pants
their broadband hub crap

Left by Howard on Nov 05, 2008 3:53 PM

# re: BT are so crap and I have no choice but to use them...ARGH!
Requesting Gravatar...
Re: Come back to BT

--------------------------------------------------------------------------------

Why would anyone want to do that!

11 days and about fifty phone calls having to explain the situation and listen to that infernal muzac whilst being diverted to the 'right department', later, I still have not got my 'message diversion' running.

I now think it is a BT conspiracy to ruin my business as all my customers have the old telephone number and all my advertising was pointed to it.

Basically I moved from an office to my home and because my home is located at a different telephone exchange I could not retain the phone number.
No probs said BT, just tell us when you are set up at home and we'll put a message divert on your old number and you will get all your calls, plus your customers will know your number has changed. Only £33 a quarter, sounds great.

Easy?

Not a flaming chance!

They must have cloned a new type of employee at BT because they all apologise the same amount, all express the same level of surprise that it doesn't work, all promise to sort it out and definitely will phone you back to update you but NEVER do! They all put you on hold 'just for a minute' then cut you off.

11 days of no customers ringing and for added measure, 11 days of callers being told 'this number has not been recognised' Just to confirm to the caller that I have 'gone bust'

I left BT two years ago because they were expensive and crap. Now they're a whole lot worse!
Left by Andrew Mitchell on Nov 28, 2008 4:57 PM

# re: BT are so crap and I have no choice but to use them...ARGH!
Requesting Gravatar...
Oh, and something I forgot to add. Just for BT records, their employees phone me back but only so it registers on my mobile phone. Not so I have time to press the green button and take the call.
Twats
Left by Andrew Mitchell on Nov 28, 2008 5:52 PM

# re: BT are so crap and I have no choice but to use them...ARGH!
Requesting Gravatar...
Okay my fault I never paid a month, but I have become disabled, and was signed off due to ill health, I can't go back to work. So I told them my next months pay I will pay them. They still decided to put my on incoming calls only, and charge me a reconnection fee of £11.50 yet I am in a 12 month contract. I never recieved warning. They then ask at the end, would you like to pay by debit or credit card? WHAT!! They think I am joking! The last people who spoke to me like that got a letter from my local MP. If there is anything I can do please let me know, because I am not getting my deal of the contract, yet I will still have to pay anyway, plus a connection fee?? That's profit making for them.
Left by Paul E on Dec 06, 2008 11:30 AM

# re: BT are so crap and I have no choice but to use them...ARGH!
Requesting Gravatar...
Limpopo said: "Recently BT's service quality has nose-dived because Ofcom has forced us to use a new system called Oneview. This is the system that all providers use now."

Well, how come then, if all other providers use this system (which only you, a BT employee is moaning about), that their performance has been proven to better BT's? In a poll on BBC's Watchdog program, only Orange beat BT to the bottom for customer service. Stop laying blame and do what you get paid for.
Left by G Maddox on Jan 26, 2009 1:56 PM

# re: BT are so crap and I have no choice but to use them...ARGH!
Requesting Gravatar...
BT charged me around £120 for my installation at my new address in which the physical line had been ripped out my the previous disruntled tenant, it took BT 15 minuted on the phone to arrange my line transfer and within 5 days my phoneline was installed service active and broadband installed.

I have to say in my case BT was pretty damn awsome, hell I even gave the Install guy a cup of tea after he suffered up the telegraph pole in the pissing rain to install the thing for me lol.

If only my uttility suppliers were as helpful as this.... /sigh :)
Left by Mr Kev on Jan 30, 2009 7:06 PM

# BT are so crap and I ALSO have no choice but to use them...ARGH!
Requesting Gravatar...
BT are extremely efficient with the bill, the rest of their meagre contribution to making my life run smoothly is just the usual bollocks one expects when dealing with a crappy British utility rip off...Why do we have to pay top dollar put up with this second rate shite service -Britain taking it up the arse yet again!
Pass me a rifle and point me to the nearest tall building!
Left by Bob on Feb 11, 2009 3:12 PM

# re: BT are so crap and I have no choice but to use them...ARGH!
Requesting Gravatar...
Limpopo said: "Recently BT's service quality has nose-dived because Ofcom has forced us to use a new system called Oneview. This is the system that all providers use now."

Utter nonsense! BT has a fantastic system called CSS which is the back-end to SMART and what ONEVIEW writes to. There are several reasons why BT use other front-end systems.

1) Training to use CSS takes up to 16 weeks.
2) It has no validation on timescales. If you want a service the lead-time is about 3 days yes? No. The actual lead-time to provide a service like call minder could be about 30 seconds but other re-sellers (like carphone warehouse) can't offer this speed of provisioning because they have to order via open-reach. The solution was to slow everyone down to a common (low) speed to level the field so-to-speak.

The sorry truth is there are still customer service staff who are grinding their teeth trying to provide the kind of service they used to, but are no longer given the tools to do the job.

There are, however, call centers staffed with thousands of poorly trained, semi-literate temps who have received no more than three days training and pushed not to provide a service, but to up-sell the products they are told to push, to you the customer.

If you really want to push a complaint phone the operator and ask for the chairmans office phone number. Call that number. Your problem will get resolved very quickly indeed.

(Ex-BT and loving it)
Left by smookie on Feb 18, 2009 11:20 PM

# re: BT are so crap and I have no choice but to use them...ARGH!
Requesting Gravatar...
BT is shit they sent me a bill i paid it only takes upto 24 hours to get a comfirmation that i paid but to bt what do i get internet phone vision the lot cut off was on the phone for 4 hours trying to tell them that i paid 2 weeks ago so i get fed up of being tossed around like a rag doll one twat saying its been paid another saying it hasent others saying its a tech problem when i know its a billing problem still not got it sorted so i have got in touch with my solicter to start procssings to take them to court for fraud.
Left by killbt on Aug 28, 2009 10:43 AM

# re: BT are so crap and I have no choice but to use them...ARGH!
Requesting Gravatar...
To all the frustrated super heroes... pls dont be racists!!! I work for BT call centre and I do know the efforts we do put to sort out customers' issues... I do agree that we are facing challenges with the tools but we are giving the feedback and every often the tools are getting updated with our feedbacks... It may not be perfect now but I can see major improvements.. pls be patient u will find a major difference in Mid 2010
Left by BT call centre wroker in India on Nov 28, 2009 11:49 PM

# re: BT are so crap and I have no choice but to use them...ARGH!
Requesting Gravatar...
Haha "BT call centre worker in India".

My line suddenly dropped from 2mbps to 0.6mbps. I called BT [and they picked up after 20 minutes of waiting] and they blamed me for it without me even explaining. I spent hours on the phone for them to refuse to look into the problem and refuse to send out an engineer.

Disgusting. Not to mention the intelligence [or lack of intelligence] of the Indian support.
Left by Trev on Dec 23, 2009 12:55 AM

# re: BT are so crap and I have no choice but to use them...ARGH!
Requesting Gravatar...
I had ordered BT Broadband Talk Service in December , I was told it would be up and running within 24 Hours, had a nice welcome email from the Managing Director of Customer Services, the next day received a call to say that there was a mistake and it would take a month, so I patently waited till march and decided to give them a call, what a mistake that was… I spent nearly 2 hours being passed from one call centre to the other, in the end decided to call the nice director who send me the email, apparently he only sends the emails and you cant get hold of him, the highest you can reach is a level 2 manager after that you have to consult a committee. I was so angry and frustrated and then tried to figure out what BT’s strategy is and here is my analysis.

BT is probably now one of the very few British Institutions left, and for them to fall in to foreign hands they have to satisfy the following criteria.

Directors must not give a crap :- just con as many people as possible and get large salaries.
Management must not give a crap:- just lie and get the customer of your case.

Staff must not give a crap:- just use the big words from the customer care manuals such as I ASS URE you we take your custom seriously or I UNDER.. STAND your situation.

To prove this look at the first point when you call they give you 10,000 options and you have to wait for an hour before a human will talk to you and then that human will pass you round the world until your blood pressure rises, and then you get an email from a director who you cannot contact, so you call Oftell or ofgem, they give you a 7 digit number as your complaint number, if they started with zero that means they have had millions of complaints and guess what they don’t give a crap either, as the Terms and conditions for BT does not cover the Internet.
Second Point. Yahoo is owned by BT if you type in How crap is BT I got 2,800,000 entries, there competitors Google had 682,000 entries.

They are ashamed to be British company and this is only a ploy to sell of the company, they also know that they are the best of the worst bunch of Service providers, so people like us have no choice. I just thank god that they are not selling Baby Milk, I think after 3 Months I would have been charged with Manslaughter or Murder.

I have now resorted to using my Mobile (Orange) more as they provide free land line calls, just got to look for another small provider for Internet, where I can contact the person who has written to me..

It’s a Shame that they will be going to the Wall in the coming years, but have no sympathy for any of them at BT. I pay for my service , if I was getting the service for free then I would have been prepared to put up with there crap.
Left by Raj on Mar 02, 2010 10:39 PM

# re: BT are so crap and I have no choice but to use them...ARGH!
Requesting Gravatar...
Incredible feedback, and I still agree with everyone.
And yes it's total shame, there is no excuse for such poor service from BT.
I know that most of these companies are pretty poor, with huge wait times and dont really provide and help, but come on BT, why are you the worst!?
Left by Steve Clements on Mar 02, 2010 11:02 PM

# re: BT are so crap and I have no choice but to use them...ARGH!
Requesting Gravatar...
BT is so crap!...i cant wait for my contract to finish and change it to a new network!
Left by Nish Nicolas on Mar 09, 2010 11:41 AM

# re: BT are so crap and I have no choice but to use them...ARGH!
Requesting Gravatar...
BT is useless! It took them about 2 months before they solve the problem for my broadband speed which is suppose to be 20mbs but was below 1 mbs , or even no broadband at all! They always apologize for the problem and keep passing me to different manager and different level of case?? what the heck?! how many levels do they have? after around 2 months, the problem was solved and they reimbursed the money for the period. But it is absolutely not worth it because the delay for my family including children's projects, researches and work related paper works is too much plus the stress and anger has always been there. I even have to buy and pay a mobile broadband to use an internet properly. I say they should have at least give an alternative like a dongle but they are so inconsiderate. BT promise to fix the problem within 24 hours but in the end it takes them more than a month to fix it. I am just longing to end the service and switch to a better service provider! Now i can say that BT is so crap and I really hate their service!!!
Left by J Smith on Mar 09, 2010 12:10 PM

# re: BT are so crap and I have no choice but to use them...ARGH!
Requesting Gravatar...
Iwould like your help in whats going on here on 2 business lines on my oldest line the calls are programmed in some way same callers day in day out and any new call leads they drop out and when i press 1471 99.9% of calls unobtainable. With these problems i ordered a new business line plus broadband connection then the nightmare began i had over £1100 bills in 2.5 months since installed for both lines
the problem on the new line is that i have had no business calls on the new number only power companies and directory people and bt what a carry on the internet i was cut off for 2 days but i forgot to tell you on the first day of installation my brand new phone was burnt out when the engineer had gone to very faint bell sounds now the phone is burnt out. this case is on going I would appreciate your thoughts if you could e-mail me its been a real nightmare how can anybody make money here with such lousy service.thanks reg
Left by reg morris on Mar 13, 2010 12:06 AM

# re: BT are so crap and I have no choice but to use them...ARGH!
Requesting Gravatar...
right i agree bt are shit, but you can get out of there contract free of charge as i have just done, what to do is simple. When bt change there terms and conditions you can contact them and say you do not accept them, and under there terms and conditions you wish to cancel. it works as i just did it when they changed the evening and weekend times from 6pm-6am to 7pm-7am and increased pricing, i cancelled and all i paid was for what i had used. a big up yours to bt!
Left by martin on Mar 31, 2010 11:11 AM

# re: BT are so crap and I have no choice but to use them...ARGH!
Requesting Gravatar...
oh and i was in month 4 of 18, and had also got free connection of my line.
Left by martin on Mar 31, 2010 11:13 AM

# re: BT are so crap and I have no choice but to use them...ARGH!
Requesting Gravatar...
I work for BT's Indian call center. Limpopo , is correct. The major reason for the Customer Service debacle is the Application called One View. They keep on updating it every now and then And no one knows when they gonna perfect it.I have been on the receiving end many times and trust me, we are just helpless . Another reason is ,lack of coordination between numerous departments , which to some extent is again due to the One View(CRM Application)
Left by Neo on Jul 24, 2010 5:22 PM

# re: BT are so crap and I have no choice but to use them...ARGH!
Requesting Gravatar...
Damn expensive if you live in the sticks with a crap line. Reporting a fault costs £127 a throw, when they find no fault?? They don't enlighten the customer where fault lies either! Hopeless service!
Left by Graham on Nov 17, 2010 9:38 AM

# Scandle
Requesting Gravatar...
I am totally fed up with BT! I have spent hours and hours trying to speak to somebody about the poor broadband connection that is needed for BT vision. WHen I do get to speak to somebody (usually in India) I am expected to unplug wires, move the hub etc etc. After doing this last time which took 75 minutes I was then told there was a problem with the service in our area! They are crap, crap crap. Problen is I hear that all the other providers are not much better. Why have we got people out of work while BT force us to talk to people on the other side of the world? Does anybody know a simple phone number where I can get hold of an British person who works with BT and give me the service I am paying for? Just got off the phone from a polite Indian sounding lady who was trying to get me to unscrew my BT plate on a Saturday evening for fucks sake! I told her no; I wasn't going to spend my Saturday evening servicing their equipment. How long before the washing machine repair man asks me to dismantle the machine to see what's wrong before he will come out!!! I amy be getting older (50) but BT service is fucking scandalous.
Left by Fred on Dec 11, 2010 5:51 AM

# re: BT are so crap and I have no choice but to use them...ARGH!
Requesting Gravatar...
my bt line has not worked since 16-8-2010 the service is shit one excusse after another no one wants to take responsiblity for there errors all they want is to charge you more money I am willing to take them to court now for obtaing money by deception for taking money and failing to give the service conn artists
Left by ron on Dec 11, 2010 7:34 AM

# re: BT are so crap and I have no choice but to use them...ARGH!
Requesting Gravatar...
I used to work for Openreach called Openreich by some of the workforce. The workers who face the end user they are not called customers anymore are under pressure to get as many 'clears' as possible or they face the dreaded 'contact log'. So they get a 'clear' by cancelling the order. They also have a dept that solely checks clears to see if they can bill you. A good scam they have is lead-in and damp socket. A neighbour had this problem and OR charged her £200+ Things to note 1. Post Office/BT fitted this socket so their fault. Water running inside cable OR again cables are not blocked to stop this. Also the cleats now used are very poor.
Left by David on Dec 21, 2010 4:02 AM

# re: BT are so crap and I have no choice but to use them...ARGH!
Requesting Gravatar...
Bottom line here is that everyone in the UK wants everything for FREE or at a nominal rate. Consequently BT agreed with OFCOM to hive off their old CSS computer system to the engineers and brought in an inferior (written for Chase Manhattan but rejected - hence it being on the market) system called OneView for use in their front end customer service division. The reason for this agreement was that only then would OFCOM allow BT to lower their prices and finally after 20 years become competitive. By doing this the company has shed over 8,000 long-serving employees with full knowledge and dedication to the job and replaced them with any old idiot pulled off the street via employment agencies. They do not even need to have a Maths and English certificate of education these days. I know as I worked in an office that went from 150 down to 36 in 18 months and of those 36 only 5 were BT employed when I left. They have got rid of so many by bullying them out the company with trumped up poor performance stats and targets that are just not achievable. Spare a thought for any staff member there now as they are bullied into getting customers on and off in less that 4.5 minutes so mistakes will be made and never rectified just so they can keep their jobs. I was lucky - I got out after 20 years with a paid redundancy package. The majority of my working colleagues were sacked and / or left by beng sick with depression. The main person to complain to is warren.buckley@bt.com as he is the director of Customer Service. If people in this country didn't expect services and products for free then this would never have happened so really, customers and BT management are equally to blame. You get what you pay for in all walks of life and telephony is no exception.
Left by Paul Stenson on May 17, 2011 12:02 PM

# re: BT are so crap and I have no choice but to use them...ARGH!
Requesting Gravatar...
* fucking weeks and still no broadband, why are BT so fucking shit, you call the number provided and speak to someone who you cant understand, then your on hold for 40 mins then hung up on.
This is a breach of contract, you stop paying the bill and wait to see how quick they come knocking on the door.
This is what happens when there is no-one to phisicaly speak to.
Left by Dee on May 20, 2011 4:55 AM

# re: BT are so crap and I have no choice but to use them...ARGH!
Requesting Gravatar...
We had suffered constant "dropout" on BTs new hub. Usual speed approx 6.5-7mb. Now basically speed float around 4mb. All BTs says needs low speeds required to "stabilize the line". Thier call centers in India a disgrace. Many phone hang-ups, people not understanding even basic english. Now leaving BT, contract ends soon - thank G_d.
Left by Simon.G on Jun 02, 2011 1:32 AM

# re: BT are so crap and I have no choice but to use them...ARGH!
Requesting Gravatar...
i swear bt r fucking shitases cuz they only have on demand and shit only shit on air tv shows
Left by famas on Jun 10, 2011 6:35 AM

# re: BT are so crap and I have no choice but to use them...ARGH!
Requesting Gravatar...
it has taken 3 months + to get rid of bt and still trying to resolve final bill will never use again. do not touch with a barge pole tell all it will cost both cost and rows with partner.
did not put in phone line right which ment both broadband and bt vision did not work right.

DO NOT USE DO NOT
Left by windy on Jul 04, 2011 4:34 AM

# re: BT are so crap and I have no choice but to use them...ARGH!
Requesting Gravatar...
BT tie you up in long contracts that are so expensive to get out of and the provide the poorest service out.
Customer service is from another country and very difficult to understand.
This is not just me that has this opinion I have spoke to loads of friends and companies that think the same
The give Britain a bad name and OFCOM should have a close look at them.
Left by Graham on Jul 13, 2011 5:49 AM

# re: BT are so crap and I have no choice but to use them...ARGH!
Requesting Gravatar...
BT BROADBAND WORST FUCKING ISP EVER
GOLD - FOR BEING SLOW
GOLD - FOR BEING UNRELIABLE
GOLD - FOR SHITTY CUSTOMER SERVICE
GOLD - FOR STEELING FROM CUSTOMERS AND RUNNING SUB STANDARD SERVICE AND TRICKING THEM TO HAVE YOUR SERVICE
GOLD - FOR BEING TOTALLY FUCKING SHIT
GOD DAMN...
BRITISH TELECOM IS THE DUMBEST ASS FUCKING COMPANY
Left by sunscreen on Jul 31, 2011 12:11 AM

# re: BT are so crap and I have no choice but to use them...ARGH!
Requesting Gravatar...
You should remember that the BT staff who you speak to on the phone would love nothing more than to help you but they can only do as well as 1. the training they receive and 2. the systems in place. Shouting and screaming at them does not help you or them! Yes it may be frustrating but your anger should be directed towards the director of customer service not the poor people who are trying to do the job to the best of their abilities with limited tools.
I've worked for BT and the individual staff do care and do try to do their best!! Good luck in sorting your broadband problems out :)
Left by Louise on Aug 03, 2011 7:03 AM

# re: BT are so crap and I have no choice but to use them...ARGH!
Requesting Gravatar...
Moved house 7 months ago. Now have a £20 per month mobile contract with t-mobile. Get 1gb of internet per month (no extra cost if i exceed download limit - i can still surf, just not download until the next calender month). I have no homeline. No BT!! Hurrah! No sales calls, no massive quarterly bills, nobody calling me who i dont want to call me (my mobiles a private number). And i'm surfing on my mobile connected to my laptop right now. Another thing, its just as fast as the bb i had through AOL via the old BT landline. So to the twat that works for BT who said "go use a mobile" Haha. Guess what? They can mate. I do and fuck you and fuck BT. Haha. Happy days. You all can live without BT. Hook your mobiles up too your laptops. Easy. Bye bye BT. Boy, am i laughing as i tell more people how to leave BT's shite service and be as happy as me.
Left by Very happy EX bt customer on Aug 12, 2011 10:50 AM

# re: BT are so crap and I have no choice but to use them...ARGH!
Requesting Gravatar...
Echo your comments, whoever reads these posts do yourself a favour and stay well clear. Over 12 weeks ago I placed my order and was given an installation date 4 weeks from when i took out the plan which I was very happy with.2 days before the installation date i went to bed only to be awoken with my phone sounding off at 4 a.m. This was BT telling me that my appointment had been changed to the next day giving me 28 hours notice. I contacted the extremely poor customer services and expressed my unhappiness at the short notice so they re-arranged the installation for the day after my original date.I managed to get another day off work, at great cost, only to sit at home from 8-2 and no engineer came.I rang BT again who informed me that although i was told the appointment had been confirmed no-one had communicated with openreach so the appointment had never been booked. Brilliant, so now I’ve taken 2 days off work in one week when I have a family to support. Afterwards i contacted BT with the intention of cancelling. To stop me cancelling the operative told me he would give me 7 months free broadband, a credit of £112.00.I accepted this. So, after they then cancelled my fourth installation date I was now given my 5th, I’d still not received confirmation of the credits I was prmoised.So yet again I contacted the atrocious BT customer services. I was told that there were no credits on my account, to this i replied,cancel everything then, there’s no way any customer new or old should have to be pay full price for a sub-standard service. Its just not good enough. I was then told, look let me go back and listen to the call and I will give you a call within an hour with a definitive answer.8 hours later I still had not received a phone call so yet again i called customer services only to be put on hold for 20 minutes and then hung up on. So now i was at the day of my installation,again I rang up BT and again told no credits were on my account, and the process of listening to older calls was a 48hour one. I said, that’s all well and good but your engineer wants to come and install in three hours and your colleague told me that he would ring me back within an hour to let me know and now you’re telling me that’s a 48 hour process? So yet again I stated as I have all the way through my dealings with BT that there’s no point him coming to install if the credits are not on my account. I said; if this cannot be sorted now then cancel the installation and everything else because I am not cancelling this installation to be told (when they finally can be bothered to listen to the call) that I am entitled to the credits and then have to wait for what would be my SIXTH installation date. The operative told me to have the installation and he would put me at the top of his folder to ring the next day to confirm, if not then to cancel altogether.So now its six days later and yep you've guessed it still no phone call.BT have quite simply the worst customer services I have ever encountered. The only time I have spoken to someone who has a good level of English was when I took out the plan, I have rang over 20 times since then,promised over 7 ring backs and as of yet have received none of them.I’ve given up calling the customer services so I have now emailed them 3 times, again with no reply so now I’m left with no option but to post comments all over the internet to try and gain their attention and warn others of what they are like as a company. I'm sick of being told by operatives who have difficulty communicating in English that they 'understand ‘and that there sorry for the 'inconvenience', if you understand then make an attempt to sort it out.Worst thing is they just don’t care!
Left by sam on Sep 05, 2011 11:27 PM

# re: BT are so crap and I have no choice but to use them...ARGH!
Requesting Gravatar...
In my opinion BT are about as bad as it gets. One commenter said 'grow up all companies are bad', well some are but this is no excuse, BT are in my opinion the worse by a country mile!!!! 20 hours most on the mobile to sort my 5 accounts out when I sold my business, 3 months later getting bills for accounts paid and even getting bills in the new owners name with all his Bank details, sounds like contravening the Data Protection Act to me. BT are a mess, their directors should consider moving into banking, or do the correct thing and resign.
Left by Jon Baggs on Oct 10, 2011 9:23 PM

# I have BT Problems, Too
Requesting Gravatar...
BT are absolute shite. I've got their BT Hub 2.0(a few months ago, I still have to deal with it), and for the first few working days was alright, it was good, but two problems stopped me. The Phone, and the broadband. The phone line was alright, but the Broadband continuously disconnected. So I got another, new homehub, and that kept crashing the homehub too. So my best choice was to get BT Infinity, with the fibre-optic cable installed. SAME problem, even with wired connection! I'd suggest sky, because although their connection is slower(and everything is alot cheaper), its more stable, so it doesn't f**k up like BT. and their Indian Helplines didn't even give a chance! Never, ever use BT guys.
Left by Johnathan Williams on Nov 16, 2011 6:45 AM

# re: BT are so crap and I have no choice but to use them...ARGH!
Requesting Gravatar...
Couldn't agree more, I have so many stories of bad experiences with BT haven't got time to relate them all.

Stories from small businesses, enterprises, and home users, right across the board BT ARE SHIT.

Not only are BT shit but so are Openreach (the division of BT that does the actual network). The network needs to be diversified to allow competitors more access to it. It's such a rip off that even when you go with a different ISP you are still subject to the shitty Open Reach engineers, systems, time constraints, and poor service.
Left by Matt on Jan 27, 2012 11:54 AM

# re: BT are so crap and I have no choice but to use them...ARGH!
Requesting Gravatar...
BT's problem they would outsource work to other contries, but would not provide them with sufficient authority or tools to deal with customer porblems.. management is crap..
Left by sam on Mar 18, 2012 10:23 AM

# re: BT are so crap and I have no choice but to use them...ARGH!
Requesting Gravatar...
BT's internet is crap! I'm supposed to get 40mb/s but only get 3kb/s! 3! I get a solid connection for 5 mins everyday and it drops. I can get a better connection with a saucepan on my head and finger in the Ethernet port. Engineers take weeks to come out and the appointments always change without notice.

It took me too many attempts to get this through because of my connection

I hate BT.

Left by James on Apr 15, 2012 6:27 PM

# re: BT are so crap and I have no choice but to use them...ARGH!
Requesting Gravatar...
I have to be the billionth person to agree then Bt here are so unbelievably crappy first off the s***y home hub keeps cutting out and when im streaming videos or playing online games it makes me see red. secondly the download speed keeps petering off to nothing everyday for no bloody reason. I called up BT and said we are moving to sky and they said what would it take to stay i said give me a new home hub for a start and they said we can't do that aghhhhhhhhhhhh. finally i gave them another chance on the premise that they deal with the bandwidth problem and a new home hub. I don't think its too bloody unreasonable to demand what I am paying for. I pay for broadband instead I get marginally better than dial up speed, I pay you money for a service i am not receiving how is that any better than stealing, stop passing the buck, stop making up excuses and stop being so bloody crap.
Left by Theo on Apr 22, 2012 4:17 PM

Your comment:
 (will show your gravatar)


Copyright © Steve Clements | Powered by: GeeksWithBlogs.net