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I just got off of the phone with Verizon Wireless technical support. I was braced for the worst, especially hearing the horror stories when trying to get technical information on Treos and different mobile offerings. Boy was I surprised! The gentleman that helped me was knowledgeable, friendly and got me turned around in a short amount of time. I had trouble getting their PC Card software, VZ Access, to work under the latest build of Windows Vista (February CTP 5308). As it turns out, the software works 95% under Windows Comparability mode with administrative privileges, but does not create the proper phone book entries to allow the card to dial out. The technician showed me how to manually create the DUN entries and it was all smooth sailing from there! Thanks Verizon! Posted on Sunday, March 5, 2006 2:15 PM | Back to top


Comments on this post: Verizon Wireless Technical Support

# re: Verizon Wireless Technical Support
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I am in Germany my global phone is not working I need to talk to my family in USA oplease help
Left by matos@hiline.net on Oct 11, 2006 5:22 AM

# re: Verizon Wireless Technical Support
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my cell phone screen is not working i want to switch to my old phone. how do i do that over the internet?
Left by Britany Zins on Jul 09, 2007 7:56 AM

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my Samsung SCH a610 phone has no screen display. I can still receive incoming call and I can make outgoing calls by entering the number and pressing "send" I just can not see any display on my screen. Can you help me?
Left by Richard Sandy on Jul 20, 2007 10:04 PM

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problems sending E-mail
Left by Robert Godfrey on Sep 06, 2007 8:11 PM

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I just purchased a Blackberry 8830 for its global capabilities. I am on a Mac/Intel system - not pure PC. Out of the box I was able to connect to the Internet, get and send email, etc, but I have not been able to sync my Entourage calendar & contacts to my phone. I already downloaded and installed PocketMac for the Blackberry, but do I need to install the VZ Access Manager and Blackberry Tools CDs on the Windows side of my computer in order for it to work? There's no apparent Mac versions.
Left by Ruth Pewitt on Sep 17, 2007 4:43 PM

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I have a Motorola Krazr. I have only had it for 2 months. Whenever I call someone or they call me, I hear nothing on the other end unless I turn the speaker phone on. Is there any way I can fix this myself?
Left by Emily Schiele on Oct 15, 2007 10:23 PM

# re: Verizon Wireless Technical Support
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Hi. I had the same problem. I found by playing with the cable is the only solution. the 8830 won't sync unless the screen says "connected to desktop". Hope this helps
Left by to ruth pewitt on Nov 03, 2007 7:18 AM

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I recently purchased an Acer laptop with Windows Vista operating system pre-installed and am having problems installing Verizon Wireless 5750EVDO internet software. Not sure if I have the correct drivers installed, but how do you install drivers w/o having internet connection? Can you help?
Left by Erin Gagne on Nov 28, 2007 3:59 PM

# re: Verizon Wireless Technical Support
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Erin - you need internet access at some point to download the latest VZW Access software that supports Vista. You might also be able to go to a Verizon Wireless store and they may have the latest software on a CD. I cannot confirm that however.
Left by Chris Haaker on Nov 28, 2007 5:04 PM

# re: Verizon Wireless Technical Support
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When I attempt to make a call on my cell phone, I get a call failed notice on the display along with a occilating tone. Please advise suggested action.

Regards,

Robert Torres
Left by Robert Torres on Feb 01, 2008 11:26 AM

# re: Verizon Wireless Technical Support
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My problem is that I never know when I will be able to get on-line. Sometimes I can get on and sometimes I can't, even though I turn the little server box off and on sometimes repeatedly. It seems to have a mind of its own. This is very frustrating. Is there anything that I should be doing besides what I already am doing? This morning it decided to let me get on, so I am sending an email. What is your phone number in case I have to contact you when I can't get on-line?
Left by Ernest C. Turner on Feb 13, 2008 9:33 AM

# re: Verizon Wireless Technical Support
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it blank off and on
Left by elieen susberry on Feb 19, 2008 11:49 PM

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my cell phone # ,[verizon 260 615 3719] will not ring, but send the "sender," directly into my voice mail... can make out-going calls, but, cannot receive calls...need to know how to fix....
Left by james luellen on Apr 26, 2008 8:33 PM

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I need help resetting the outgoing mail server
Left by frank niver on Aug 06, 2008 11:16 AM

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When I turn my PC on, the web and AOL automatically come on. Then when I turn to a microsoft word document, AOL keeps coming back on every few seconds and the process keeps repeating...no matter how many times I try. Question: How can I stop this? Is it the modem or router?
Left by Sylvester Mireles on Aug 19, 2008 9:58 AM

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I have a 8830 blackberry and wanted to know how I get my emails on phone
Left by ron bell on Aug 19, 2008 12:49 PM

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When I purchased my Verizon USB727 I was told because my HP Lap top and Printer were both wireless, I would be able to operate both, the same as usual. If I can't use my printer with this, should I just take it back to the store where I bought it?
Left by Michael Blake on Sep 08, 2008 1:50 PM

# re: Verizon Wireless Technical Support
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I have a Samsung Alias. I can never connect to download applications or ringtones. I also can never send or receive picture messages. I just bought my son the same phone last night and he has the same problem. Any suggestions?
Left by Lee on Oct 16, 2008 1:46 PM

# re: Verizon Wireless Technical Support
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I had called yesterday because my phone was not letting me hear when I called out or anyone called in. Can I please have a tech call me on my home phone so I can either get it fixed or may have to have my phone replaced with my warrenty thanks tonya 3203963074 is my home number
Left by tonya milliman on Oct 22, 2008 3:03 PM

# re: Verizon Wireless Technical Support
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i bought a micro sd card for my phone to play music i have a samsung alias the music works on my friends phone but not mine. what should i do?
Left by matt on Oct 27, 2008 5:08 PM

# re: Verizon Wireless Technical Support
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When I try to turn on my phone the screen just turns white, I've tried charging it and taking out the battery then putting it back in, but it still won't show anything. PLEASE TELL ME WHAT TO DO!
Left by Mariah on Nov 03, 2008 6:47 PM

# re: Verizon Wireless Technical Support
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my fone cannot receive calls but i can receive calls on speakerfone n make calls also how do i fix dis?
Left by Chantal on Feb 15, 2009 9:42 PM

# re: Verizon Wireless Technical Support
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how do I download pictures from my cell phone onto a computer
Left by david twigg on Apr 24, 2009 9:04 PM

# re: Verizon Wireless Technical Support
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I have the Samsung Alias. I have a USB cable for it and whenever i want to put videos off my phone and onto Youtube, i can't because when i pulg it in, it won't do a darn thing.
Left by Nelson on May 09, 2009 10:58 PM

# re: Verizon Wireless Technical Support
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please help! When I try to make a call on my Verizon phone I get a "call failed please try again" message. I tried turning the phone off and taking the battery out, but it keeps doing the same thing.
Left by katie on May 10, 2009 10:54 PM

# re: Verizon Wireless Technical Support
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i just bought an ACCOLADE flip phone from Verizon and it keeps showing the number '6' on the front wallpaper (when the phone is opened). What with this? Thanks.
Left by Nancy Rafter on Aug 30, 2010 3:30 AM

# re: Verizon Wireless Technical Support
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How can I remove the unwanted and unneede boatware that came of the Ally? These are apps such as corporate calendar and skpe, plus all the other ten or so that are of no use to me.
A reasonable message would be of great help.

Left by David Reese on Oct 09, 2010 3:16 PM

# re: Verizon Wireless Technical Support
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Hi,
I have Verizon Iphone 4 16 gb, and I need to activate this.
But I am in russia now. How i can activate this phone?
Left by Anton on Nov 13, 2011 10:09 PM

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