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Mickey Gousset Microsoft System Center

While implementing the Exchange Connector 3.0 RTM for Service Manager 2012 R2, I came across the following error message:

Date: 2/19/2014 12:58:38 PM

Application: System Center Service Manager

Application Version: 7.5.3079.0

Severity: Error

Message: The source was not found, but some or all event logs could not be searched.  Inaccessible logs: Security.

System.Security.SecurityException: The source was not found, but some or all event logs could not be searched.  Inaccessible logs: Security.

   at Microsoft.EnterpriseManagement.UI.SdkDataAccess.ConsoleTaskHandler.DoTask(IList`1 navigationNodes, NavigationModelNodeTask task, List`1 parameterList)

   at Microsoft.EnterpriseManagement.UI.SdkDataAccess.ConsoleTaskHandler.DoTask(IList`1 navigationNodes, NavigationModelNodeTask task)

   at Microsoft.EnterpriseManagement.ConsoleFramework.WindowJobRecord.ExecuteBackgroundJob(Object sender, ConsoleJobEventArgs eventargs)

   at Microsoft.EnterpriseManagement.ServiceManager.UI.Console.ConsoleJobExceptionHandler.ExecuteJob(IComponent component, EventHandler`1 job, Object sender, ConsoleJobEventArgs args)

The Zone of the assembly that failed was:

MyComputer

Every time I clicked the Test Connection button on the Exchange Connector wizard, I would receive the above error.  I tripled-check all the requirements, including:

  • Did I copy the DLLs to the correct spot?  YES
  • Was the workflow account a member of the local administrators group?  YES
  • Was the workflow account a member of the Service Manager administrators group? YES

 

Turns out the problem was related to UAC.  By looking at the local security policies, we found that UAC was turned on:

clip_image002

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And because it was greyed out, it was being controlled by Group Policy.

We did find a workaround that did not require us to modify the Group Policy.  We right-clicked on the Service Manager Console and “ran it as an administrator”.  We were then able to finish configuring the Exchange Connector.

Posted on Wednesday, February 19, 2014 8:43 PM Service Manager | Back to top


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