This article was written by Tony Redmond and outlines some of the problems he encountered with his office 365 upgrade to wave 15 (exchange 2013). Unfortunately he got a bad support experience on top of that! I know that at Microsoft there are a lot of outsourced positions for support. I know, I was in one of them! Whilst one of the comments on this blogpost mentions “guys from the fast food chain” it seems a little harsh… I have to admit that I am not aware of how the O365 department works but in ......